The only thing more fun than that is making my pretty things prettier with wrapping! I offer a gift wrap add-on to most items I sell. There is a fee depending on the size of the item ranging from $5 - $10. Just message me when you order and I can send you an invoice for wrapping if available. Please make sure to use your order number when making a request.
*Some items are not available for gift wrap as they are shipped from a different location. Please email me if you would like to discuss this further.
I ship through USPS. I find they are very quick and reliable in all areas we ship to. I provide you with a tracking number, and notify you when your items ship. All shipments are typically received in 3-5 business days, however sometimes mail is delayed and out of our control.
Packaging is done with a considerable amount of thought and care. I am a certified UPS packaging specialist. That shows through in my packaging. Your items will be protected from damage by reasonable force as well as water, dust, and weather. Prints ship in stay flat envelopes, everything else is shipped in padded mailers or boxes. Stay flats and small boxes are then shipped in water & tear resistant resistant bags. All items are wrapped again within the shipment packaging.
All of my packaging is recyclable with the exception of the cellophane, they are simply biodegradable. All of the shops carbon output from shipping is offset by protecting forests and planting trees. See our blog if you'd like to read more about this.
However I am not able to offer international shipping via this shop at this time. This is due to the recent changes in VAT. I do not have a VAT ID so all of my international orders need to be placed via my Etsy Shop. Because the shops are linked you will still be able to review your orders here as well as on Etsy.
Please understand free shipping is only available within the US Main with required purchase. All shipments going to a US Military Base are free in this shop only.
With the amount of different items I offer the shipping times vary. Due to these variations you can find the shipping speeds of any item in its category's description, or in the item's own description. In general my shipping speeds are as follows:
Digital Products - Delivered instantly following payment processing.
Ready to Ship - These are items already created. These items typically arrive within 3-5 business days
Made to Order - This includes the majority of our items, unless otherwise labeled "RTS" in the title. These items are created after you purchase them. These items arrive within 3-5 business days from date of completion. Completion typically takes 7-10 business days, depending on order volume. You will be alerted if shipping volume is unusually high and it would take longer than a week. You can also find updates on this via social media @SmartSassery. If an item typically takes longer than a week to create, it will be noted in the item's description.
Rush Options are always available via direct invoicing. Please message me for options.
First, I am so incredibly sorry for your predicament. Unfortunately I have absolutely no control over the package once I hand it to the US Postal Service. I do wish I could watch every little creation I send out into the world until it arrives safely. Please contact USPS to handle these situations. Please if you are having any trouble with USPS reach out and I will do my best to point you in the right direction. Please also remember I have no control either.
If your package is damaged, please keep all the original packaging and take pictures of the outside as well as the contents. USPS will ask for this when reporting the damaged item.
If you have purchased insurance for your package or had your package shipped via UPS and it arrives damaged please send me clear photos (not screenshots) of the package, the contents, and the shipping label. As the shipper I will have to take care of processing the damaged item for insurance. Your item will be recreated or refunded once insurance claims have been completed. Insurance is an upcharge via direct invoicing. Please message me for insurance or upgraded shipping.
I do understand some areas have problems with lost, stolen, or damaged packages. You can purchase insurance for your package if you have problems with mail in your area and are worried for the safety of your package. Please send me a message requesting insurance and I can send you an invoice.
If you would like it shipped via UPS so you may utilize an access point services via My Choice services or the standard $50 insurance please message me before placing your order. I will send you an invoice directly through my shop. Free shipping is not available via UPS.
I accept exchanges for non-custom items purchased within 30 days.
Please note I can only pay for return shipping on items with manufacturer's defects. I double check each and every order for quality and sign off on each one. So no worries, that never happens.
For items damaged during delivery please keep all packaging! This is very important as it is postal policy I cannot avoid.
I will offer exchanges for store credit within 30 days from purchase. You must ship the item back in it's original packaging. Please respond to your order confirmation emails or use the shop messenger to obtain an RMA #. This must be written on the outside of the returned package or shipment will not be accepted. Thank you.
We do not offer returns on digital, made to order, or custom items.
I design all my items and make most of them myself!
Everything in my shop is created with love and care from quality materials. These are handcrafted items so slight variations may occur as no one item is exactly like the other.
Custom orders and made to order items are made for you when your order is placed, and are not refundable.
I do offer some items that are not completely handmade. These items may include my clothing, notebooks, cups, mugs, and bags. These items are designed in house. I use other US based small businesses to print these items for me. For that reason all of these items are made to order and non refundable. I know these items are a little more expensive. It is just really important to me to make sure the people that are making items from my shop are paid fairly for their work and are working in conditions I know to be safe. People over profits has and will always be important in this shop.
My accessories are made for adults. There is quite a bit of mature content in my shop. However many accessories may be used for ages youth to adult, depending on the size of your child. Please see sizing information in item descriptions.
Absolutely! I am slowly adding pre-order items to my shop, these are items that can be customized and are made to order especially for you. You can also message me for any requests you might have. Please use the shop messenger to contact me.
If you need to contact me you have several ways. Please choose the method that is best for you.
If you are an email subscriber you can always reply to any email sent to you. If this is an order-related issue, please respond to your order confirmation email for help.
Shop Messenger: This can be found in the bottom corner of any page on our website and is the best way to ask general questions not related to orders. Order related questions can be placed here as well. Please include your name and order number.
Shop Blogs: You can always leave comments on any blog post if you have any questions or just want to say hi.
Social Media Accounts: Twitter, Facebook, & Instagram. I'm more active on Twitter, but I'm not always on social every day. Our Twitter feed shows every item added or restocked in the shop. Please do not reach out in social media private messages. They are not reliable and I never want anyone to think I'm ignoring them. Inboxes on social media platforms are not checked.
If you haven't already, please take a moment to check out my hub over on theblog. This is where everything Smart Sassery lives. My social media links can be found at the bottom of any page on my website. Twitter fans are given first notice to any item added or restocked in the shops. Don't miss out, come follow me. @SmartSassery the Design Studio can be found at @RBFGrafix.
A great customer image of something I've made always warms my heart. I love them so much! If you would like to be featured it's really easy. Please share your photo on social media, tag us @SmartSassery in the photo, and use the hashtag #RBFWTF in your caption.
I will always respond to these posts. If I really love your photo I will post it in my feed for Instagram and/or use it on my website. Sometimes I share the whole post in my reviews section. Other times I will use them in my product images. Sometimes I will also share them to my stories or on my blog.
Reviews, sharing, liking, commenting, following, and subscribing to emails are some great ways to support any small businesses. Likes, comments, and shares are how we find more people to love us as much as you do.
All of my items are professionally printed. All paper is acid free and I use pigments not dyes for a long lasting print. My larger prints are archival, which means this is the same quality as you would find in a museum or art gallery.
This is not the Etsy level of "archival" that people try to sell you in stickers and bookmarks, because those are not archival. Many people use this as a buzzword to be found in search without fully realizing what it is. My larger items are archival with museum quality papers and pigments. My smaller prints (8x10 or smaller), stickers, bookmarks, and post cards are printed with the same archival pigments on acid free paper so they will last a great while.
No print can last forever, but responsible printing with love and care can make my prints last generations even when displayed and exposed to light. It means the world to me that you love my art. I want you to be able to enjoy it for as long as possible.
We are a high-risk household, so we are not allowing anyone into our home that does not live here. We are also not going out into public, unless protected. We have been in isolation since March 17, 2020. Orders are packaged inside our home. Even though we have been completely isolated, I am still disinfecting on a regular basis. That's just how we clean. I also package everything in packaging that is extremely easy to wipe down and sanitize before bringing it into your own home if that's what you'd like. This packaging is weather and dust resistant so it also helps keep the contents of your package safe during travel.
The first change you might have noticed is the shop design. It was redesigned to hold all of my businesses in Fall 2021. You can see the different sections in the navagation menu as well as the home page. The URL was also changed to the root domain WWW.RBF.WTF.
I only source products from small businesses like myself here in the United States. It's very important to me that the people creating the items I need are treated well. During this pandemic many small businesses were forced to close their doors. Several of the products that I sourced are no longer available. I do apologize if some of your favorite items are no longer available.
Times are crazy right now and we are all stressed. So I'm also including free gifts with every purchase, while supplies last, just to bring as many smiles as I can into this world right now.
I am doing my best to get every order out as soon as possible. Please understand there are many delays affecting USPS deliveries. You can keep up with the delivery schedule in your area through the USPS website. I am a high-risk individual so I am using the USPS pick up service when shipping packages. Package pickups are scheduled on Tuesdays and Fridays. Sometimes a pickup is skipped if USPS does not have an adequate amount of drivers. I have absolutely no control over the United Stated Postal Service. All postal services have removed guaranteed delivery services for the foreseeable future.
You are given the ability to track every order that you place through my store. You will know when a shipping label is created and get a notification the exact moment it ships. You will also be updated to any changes in delivery as well as get additional notifications when it is out for delivery and when it has been delivered. You will never have to guess when an order might show up.
The items from this small business home are always smoke free. However this is a pet friendly home. A service dog lives here. We also really believe in green living and use some cleaning tools that are made from walnut nut shells. These are used to sanitize work surfaces.
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